An Post Returns
Enjoy label free returns. No need for a printer, choose home collection or post office drop off . Return fee is €6 with an post
For hassle free returns with An Post please click on the link and select sumanmenswear as retailer and follow the instructions with An Post
The benefits of using An Post
- Quick and hassle free returns with no additional cost to return
- A flat fee allowing you to return more than one item or bulkier/heavier items and is cheaper than other methods
- Full track and trace on your return back to our warehouse
- Your return is fully insured and covered (please make sure to keep your receipt from the post office as proof of postage)
- The €6 fee is only available if you do your return through the An Post Link. If you just use the Post Office and not create a label you will be charged by weight which could make it expensive to return your item.
You are however, fine to send back your return by your own means. We recommend you track your return back to us.
Online Orders Returns Policy
We hope you will be completely satisfied with any product purchased from Suman Menswear ,however, we understand if this is not always the case. If you wish to return an item to us, please ensure the following
- Items must be returned within 14 Days of Receipt of Delivery
- Items must be returned in original condition with tags attached. Tags that are removed from the product for whatever reason will not be accepted.
- Items returned must be in a re-salable condition and must be odour free (free from fragrance, smoke and food).
- Place your packaging slip/ note with your order number and details so we can process your return swiftly
- Suman Menswear is not responsible for the cost of returns, we recommend you track any returns to us as the return parcel is your responsibility until we receive it .Please note different couriers charge different rates .
- Should you require an exchange, please note this on your order slip, all though we recommend you re-order the item you want online as our stock can sell out fast. Then return your unwanted item for a refund.
- Certain items for hygiene reasons cannot be returned, Face masks, & Underwear for example
If your return falls outside of our return policy then no refund will be issued and items be sent back to the customer
Once returns are received, your refund will be issued within 3-5 working days. You will receive an email or text with details of your refund processed on our end Please note that the refund transaction itself may take longer to appear back in your account - this delay is out of our control and depends on your bank and/or card issuer.
If you have any questions about returning an order please email our online team
Suman Warehouse, Unit 10 H ,Mitchelstown Business Park ,Mitchelstown,
Co Cork. P67 KX79